Privacy Policy

Thrissur Gold collects only the essential personal and financial information necessary to maintain your Digital Passbook account and record gold savings advance plan payments:

• Account & Identification Data: Your assigned Customer Code, Login ID, full name, phone number, and optional email address.
• Digital Passbook & Transaction Records: Scheme enrollment details, monthly installment payment records (amount paid, gold rate at time of payment, and gold weight credited in grams), payment modes (CASH or UPI), and verified receipt numbers.
• Technical & Security Audit Logs: IP address, browser user-agent string, login timestamps, and system action logs generated when accessing or modifying account records.

We use your collected information strictly for operational and customer service purposes:

• Authenticating customer login and granting secure access to your online passbook.
• Maintaining precise, immutable digital ledger records of your monthly gold scheme installments and accumulated gold weight.
• Generating digital receipts and scheme enrollment statements.
• Preventing unauthorized account access through automated audit logging and role-based security controls.

The Thrissur Gold portal utilizes standard security cookies solely to operate customer and administration logins:

• Session Cookies: NextAuth encrypted JWT session tokens are stored in standard browser cookies to keep you securely signed in while navigating your passbook.
• No Advertising or Analytics Trackers: We do not use third-party advertising cookies, cross-site trackers, or third-party marketing analytics tools on this portal.

Thrissur Gold respects your confidentiality. Customer data and financial transaction records are stored securely within protected database infrastructure:

• We do not sell, rent, trade, or share customer personal information with external marketing companies or third parties.
• Data access is restricted authorized branch staff and administrators for scheme management and accounting audit requirements.

We employ robust technical and organizational safeguards to ensure data integrity:

• Password Protection: Account passwords are stored as cryptographic hashes and are never stored in plaintext.
• Immutable Financial Records: Receipt records and transaction histories are preserved according to statutory accounting standards. Cancelled receipts are soft-flagged to preserve complete audit trails without altering balance statements.
• Audit Logging: Administrative and customer activity is backed by an append-only audit log system to track system mutations and access.

As a Thrissur Gold scheme holder, you have the right to view your passbook records, verify transaction histories, and request updates to your store contact details.

For any privacy inquiries, account updates, or assistance with your digital passbook details, please contact our home branch: